Privacy Policy
KEWPIE AUSTRALIA PTY. LTD. (we, us and our) values and respects the privacy of the people we deal with. KEWPIE AUSTRALIA PTY. LTD. is committed to protecting your privacy and complying with the Privacy Act 1988 (Cth) (Privacy Act) and other applicable privacy laws and regulations.
This Privacy Policy (Policy) describes how we collect, hold, use and disclose your personal information, and how we maintain the quality and security of your personal information.
What is personal information?
“Personal information” is information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether the information or opinion is true or not and whether the information or opinion is recorded in a material form or not. Examples include an individual’s name, address, contact number and email address.
“Sensitive information” is a special category of personal information. Sensitive information might include any information or opinion about your racial or ethnic origin, political opinions, political association, religious or philosophical beliefs, membership of a trade union or other professional body, sexual preferences, criminal record, or health information.
What personal information do we collect?
The personal information we collect about you depends on the nature of your dealings with us or what you choose to share with us.
The personal information we collect about you may include:
your contact details, including your name, phone number, address and email address;
your financial or credit card information;
details of your business, or the business entity you represent;
your feedback, communications with our customer support;
personal information that is collected from you through our marketing campaigns, product research and customer surveys;
if you are a potential employee, contractor or other personnel, your employment history, intended role with us and other information provided as part of any application; and
if you deal with us in some other capacity, we may collect your name and contact details and any other information you choose to provide to us.
We may also collect details of the interactions you have with us.
We do not generally collect sensitive information and we will only collect sensitive information about you with your consent (unless we are otherwise required or authorised by or under law to do so).
If you provide us with personal information about another person, please make sure that you tell them about this Privacy Policy and obtain their consent before providing it to us.
You have the option to withhold your personal information, however, if you do, it may not be possible for us to provide you with our products and services or otherwise interact with you.
How do we collect your personal information?
We collect personal information in a variety of ways, including:
from you directly in person or online (such as when you interact with us in writing, electronically or by telephone);
when you communicate with us through our websites or on social media; or
from third parties such as our business partners or sales representatives.
How do we use your personal information?
We use personal information for a range of purposes including:
provide you with information or services that you request from us;
deliver to you a more personalised experience and service offering;
provide you with customer service and deal with any complaints or feedback you have;
perform research and analysis and improve or develop the products or services we offer;
internal administrative purposes;
to consider job applicants for current and future employment opportunities;
marketing and research purposes.
Disclosure of personal information to third parties
We may disclose your personal information to third parties in accordance with this Policy in circumstances where you would reasonably expect us to disclose your information. For example, we may disclose your personal information to:
our related companies (including Kewpie Corporation);
financial institutions for payment processing;
our contracted service providers, including:
delivery and shipping providers
IT service providers
marketing, promotional and market research agencies; and
external business advisers (such as auditors and lawyers);
our professional services and external business advisors (such as auditors and lawyers);
if you are a job applicant, referees whose details you provide to us.
We may also disclose your personal information to other third parties and for other purposes where we are required or authorised by or under law to do so (including where you have provided your consent).
Transfer of personal information overseas
Some of our service providers and related companies are located outside Australia. As a result, personal information collected and held by us may be transferred to recipients in other countries. In particular, we may disclose personal information to our related companies located in Japan.
How do we protect your personal information?
KEWPIE AUSTRALIA PTY. LTD. will take reasonable steps to protect personal information we hold from misuse, interference, loss, and unauthorised access, modification or disclosure. This includes taking appropriate security measures to protect electronic materials.
Online activity
When you visit our website (URL), we may collect aggregated or anonymised information such as audience reports, site traffic data, and general statistics which are used to improve content we share, the navigation of the website, and enhancing the overall functionality of our online system.
Cookies
We use cookies on the website. A ‘cookie’ is a small text file that the website may place on your device to store information. We may use persistent cookies (which remain on your computer even after you close your browser) to store information that may speed up your use of our website for any of your future visits to the website. We may also use session cookies (which no longer remain after you end your browsing session) to help manage the display and presentation of information on the website. You may refuse to use cookies by selecting the appropriate settings on your browser. However, please note that if you do this, you may not be able to use the full functionality of the website.
Website analytics
Our website may use tracking software to help us better understand visitor traffic, so we can improve our services and your experience. Although this data is mostly anonymous, it is possible that under certain circumstances, we may connect it to you.
Direct marketing
We may send you direct marketing communications and information about our services, opportunities, or events that we consider may be of interest to you if you have requested or consented to receive such communications. These communications may be sent in various forms, including mail, SMS, fax and email, in accordance with applicable marketing laws, such as the Australian Spam Act 2003 (Cth). You consent to us sending you those direct marketing communications by any of those methods. If you indicate a preference for a method of communication, we will endeavour to use that method whenever practical to do so.
You may opt-out of receiving marketing materials from us by contacting us using the details set out below or by using the opt-out facilities provided (e.g. an unsubscribe link).
In addition, we may also use your personal information or disclose your personal information to third parties for the purposes of advertising, including online behavioural advertising, website personalisation, and to provide targeted or retargeted advertising content to you (including through third party websites).
Retention of personal information
We will not keep your personal information for longer than we need to. In most cases, this means that we will only retain your personal information for the duration of your relationship with us unless we are required to retain your personal information to comply with applicable laws, for example record-keeping obligations.
How to access and correct your personal information
KEWPIE AUSTRALIA PTY. LTD. will endeavour to keep your personal information accurate, complete and up to date.
If you wish to make a request to access and / or correct the personal information we hold about you, you should make a request by contacting us at the details below.
We will respond to all requests for access to or correction of personal information within a reasonable period. We will generally provide you with access to your personal information (subject to some exceptions permitted by law) but may charge a reasonable access fee to cover the cost of retrieving the information and supplying it to you.
Links to third party sites
KEWPIE AUSTRALIA PTY. LTD. website(s) may contain links to websites operated by third parties. If you access a third party website through our website(s), personal information may be collected by that third party website. We make no representations or warranties in relation to the privacy practices of any third party provider or website and we are not responsible for the privacy policies or the content of any third party provider or website. Third party providers / websites are responsible for informing you about their own privacy practices and we encourage you to read their privacy policies.
Inquiries and complaints
For complaints about how KEWPIE AUSTRALIA PTY. LTD. handles, processes or manages your personal information, please contact us using the contact details at the end of this policy. Note we may require proof of your identity and full details of your request before we can process your complaint.
We will inquire into your complaint and respond within a reasonable period of time (usually 30 days). It will not always be possible to resolve a complaint to everyone’s satisfaction. If you are not satisfied with KEWPIE AUSTRALIA PTY. LTD.’s response to a complaint, you have the right to contact the Office of Australian Information Commissioner (at www.oaic.gov.au/) to lodge a complaint.
How to contact us
If you have a question or concern in relation to our handling of your personal information or this Policy, you can contact us for assistance as follows:customersupport@kewpie-australia.com
